When you place an order with us you will receive an email confirming your order.  Later that same day - if you ordered before 2pm on a working day, or the following working day outside of these hours - you will receive a second email, a dispatch conf

When you place an order with us you will receive an email confirming your order. &#xA0;Later that same day - if you ordered before 2pm on a working day, or the following working day outside of these hours - you will receive a second email, a dispatch confirmation, informing you that your order has been dispatched. &#xA0;This email will contain information about the carrier being used, a tracking number and a link to track your order on their website.Please note that the tracking information may not update for several hours after you receive your dispatch confirmation. &#xA0;This is normal and you should not be alarmed. &#xA0;If the tracking shows no movement by the following morning, please let us know and we can investigate for you.

How do I track my order?

Once your order has been placed, it is automatically passed to our warehouse team for fulfilment. The warehouse team work autonomously and will begin picking and packing your order, and preparing it for dispatch. Under normal circumstances it is not

Once your order has been placed, it is automatically passed to our warehouse team for fulfilment. The warehouse team work autonomously and will begin picking and packing your order, and preparing it for dispatch.Under normal circumstances it is not possible to cancel an order that has been placed. However if you contact our Customer Services team they will make every effort to cancel the order before it is dispatched for you.Please note: Orders that have been fulfilled cannot be cancelled. &#xA0;In such cases you would need to request a return once you have received the goods. &#xA0;Shipping costs and return shipping are not refundable in the event a customer does not want the goods.

Delivery & Returns

How do I track my order?

How can I cancel my order?